State Information Data Exchange System (SIDES) E-Response

Developed through a strategic partnership between the United States Department of Labor (USDOL) and state unemployment insurance (UI) agencies, the State Information Data Exchange System (SIDES) E-Response website offers employers and third-party administrators (TPAs) – free of charge – a secure, electronic, and nationally-standardized format in which they can easily respond to UI information requests, attach documentation when needed, and receive a date-stamped confirmation of receipt. Now, employers and TPAs in states implementing the SIDES E-Response website can adopt an electronic standardized format to anticipate better and supply the data needed for UI information requests and, in return, reduce follow-up phone calls and paper work, and streamline their UI response processes while saving time and money.

Before logging into the SIDES E-Response website, you will need the following credentials:

Logging In:

Separation Information Requests Screen

After logging in to the SIDES E-Response website, you will see the pending separation information request(s) that is associated with the PIN/Access Code that you entered. The page shows the claimant’s name, Social Security Number (SSN), and the date and time that the separation information response(s) is due to the requesting state. It is important that each response be submitted by its due date to ensure the information can be used to determine whether the individual is eligible for unemployment benefits.

Response Status Buttons

The buttons shown for each pending request indicates its status.

Creating a Response

You may print the “Separation Response” at any time by clicking the “View/Print” link. It will display in Adobe PDF and can be printed from an Adobe Acrobat reader. You will be able to see all information you entered up to the time of printing as well as the information on the “Separation Request.” As with other important steps in the editing of a “Separation Response,” a warning screen will appear to make sure you are fully prepared to submit to the state.

After you click “Submit,” you will see a “CONFIRMATION” page that provides your confirmation number. Keep this confirmation number in your files. The confirmation number also will appear at the top of the PDF under the “View/Print” link. The DES strongly recommends that you print a copy of your submission for your records. You also may save an electronic copy of the PDF document; however, the PDF document is deleted from the website after 30 days.

After you submit a response, it remains on the SIDES E-Response website for 30 days from the date of the request. During that period you can correct the response or add additional information. However, any changes made to the response after the due date for submission to the requesting state agency may or may not be used in determining the individual’s eligibility for unemployment benefits depending on state policy.

To amend a response, log-in to the SIDES E-Response website using the appropriate PIN (either a permanent PIN issued by the state to which the response was submitted or a one-time PIN linked to the request for which the response was submitted). Identify the case on the “SEPARATION INFORMATION REQUESTS” page and click “Create Amendment.” You then will see the same series of screens that were presented when you created your submitted response. Make whatever changes are needed on those screens. Before submitting the “Amended Response,” you will be asked to explain why you are amending your previous submission and what has changed.

If you have questions, e-mail ClaimsPrograms@labor.mo.gov. Include your name, phone number, and a description of your problem. A DES representative will contact you to help resolve the issue.